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Terms of Service

Last updated: June 2026

Agreement to Terms

By accessing and using Laundry Plus services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Service Description

Laundry Plus provides:

  • Pickup and delivery laundry services
  • Self-service laundromat facilities
  • Commercial laundry services
  • NDIS-registered laundry support services
  • Group and event laundry services

Service Area and Availability

Our services are available in designated areas within Melbourne and surrounding suburbs. Service availability may vary by location and is subject to capacity constraints. We reserve the right to refuse service to any address outside our service area.

Booking and Payment

Minimum Order

A minimum order of 10kg applies to pickup and delivery services, with a minimum charge of $66.

Payment Terms

  • Payment is required at the time of booking
  • We accept major credit cards and debit cards
  • Prices are in Australian dollars (AUD) and include GST
  • Additional charges may apply for special items or express services

Cancellations and Refunds

  • Cancellations must be made at least 4 hours before scheduled pickup
  • Late cancellations may incur a cancellation fee
  • Refunds are processed within 5-10 business days
  • We reserve the right to refuse refunds for completed services

Customer Responsibilities

You are responsible for:

  • Providing accurate pickup and delivery address information
  • Ensuring items are ready for collection at scheduled time
  • Checking pockets and removing valuables before service
  • Informing us of any special care requirements
  • Being available or arranging safe drop-off location

Liability and Insurance

Our Liability

While we take utmost care with your items, Laundry Plus liability is limited to:

  • Maximum of $500 per item, subject to proof of value
  • Items must be reported damaged or lost within 48 hours of delivery
  • We are not liable for pre-existing damage or wear
  • No liability for items left in pockets or not disclosed

Items We Cannot Accept

We reserve the right to refuse service for:

  • Items contaminated with hazardous materials
  • Items with heavy soiling (e.g., bodily fluids, paint)
  • Leather, suede, or fur items (unless arranged separately)
  • Wedding dresses or formal wear requiring specialist care

Service Standards

Turnaround Time

Standard service is 48 hours from pickup to delivery. Express service may be available for an additional fee. Delays may occur due to circumstances beyond our control.

Quality Standards

We follow all care label instructions and use industry-standard cleaning methods. If care labels are missing or unclear, we will use our professional judgment.

NDIS Services

For NDIS participants, services are provided in accordance with NDIS guidelines and your support plan. Additional terms and conditions may apply as outlined in your service agreement.

Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Laundry Plus and protected by Australian and international copyright laws.

Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Dispute Resolution

If you have a complaint or dispute:

  1. Contact us immediately at hello@laundryplus.com
  2. We will investigate and respond within 5 business days
  3. If unresolved, you may contact Consumer Affairs Victoria

Limitation of Liability

To the maximum extent permitted by law, Laundry Plus shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

Governing Law

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of modified terms.

Contact Information

For questions about these Terms of Service, please contact us:

By using Laundry Plus services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.