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Privacy Policy

Last updated: August 2026

Introduction

Laundry Plus ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our laundry services and website.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

  • Name and contact information (email address, phone number)
  • Delivery and pickup addresses
  • Payment information
  • Service preferences and special instructions

Usage Information

We automatically collect certain information when you visit our website, including:

  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring website addresses
  • Device information

How We Use Your Information

We use the information we collect to:

  • Provide and manage our laundry services
  • Process your bookings and payments
  • Communicate with you about your service
  • Improve our services and customer experience
  • Send promotional communications (with your consent)
  • Measure and improve the effectiveness of our advertising
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers who assist in our operations
  • Payment processors for transaction processing
  • Analytics and advertising providers — PostHog (product analytics) and Meta (advertising measurement), as described in the Analytics and Advertising sections below
  • Law enforcement when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner

Analytics and Session Recording

To understand how our website and app are used and to keep improving them, we use a third-party product-analytics service, PostHog. This includes session recording — a replay of on-screen interactions such as clicks and navigation — which helps us find and fix usability problems.

We mask sensitive information by default in these recordings: your name, address, payment details, and any health or NDIS information are hidden and are not captured. We use this analytics only to operate and improve our service — never to advertise to you. Advertising is separate from this analytics: see the Advertising section below for how it works and how to opt out.

PostHog processes this information on servers located in the United States. By using our website and app you acknowledge this overseas disclosure; we take reasonable steps to ensure your information is handled securely and consistently with the Australian Privacy Principles.

We do not record sessions at all on our NDIS or disability-service pages.

Advertising

We promote our services on Meta's platforms (Facebook and Instagram). To measure whether our ads actually lead to bookings, we use Meta's advertising technologies — the Meta Pixel on our website and Meta's Conversions API on our servers.

Through the pixel, we share anonymous information about your visit — such as pages viewed and actions taken (for example, starting a booking) — along with your device and browser information and a pixel cookie. This does not include your name, email, or phone number.

When you complete a booking, and only if you have given us your explicit advertising consent, we also share a hashed (scrambled) version of your email address and phone number with Meta, so it can confirm that one of its ads led to a real booking. Hashing means these are not sent in a directly readable form — but you should treat this as sharing personal information with Meta.

We do not allow any advertising or analytics technology to run on pages about our NDIS or disability-related services — those pages are excluded entirely, so no health-related browsing is ever shared with Meta or recorded.

Meta processes this information in the United States and other countries where it operates. By using our website you acknowledge this overseas disclosure; we take reasonable steps to handle your information securely and consistently with the Australian Privacy Principles. You can also control how Meta uses your information through your Meta ad preferences.

The advertising pixel runs by default when you use our website, and we give you clear notice of it here. You can opt out at any time using the Cookie preferences link in our website footer, or through your Meta ad preferences or your browser or device settings, and we will stop. Sharing a hashed version of your contact details for conversion measurement is different — that happens only if you give explicit advertising consent, which you can withdraw at any time.

Cookies

We use cookies and similar technologies for three purposes: to make our website work, to understand how it is used (analytics), and to measure our advertising (see the Advertising section above). You can control cookies through your browser settings and through the Cookie preferences link on our website.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: