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Privacy Policy

Last updated: June 2026

Introduction

Laundry Plus ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our laundry services and website.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

  • Name and contact information (email address, phone number)
  • Delivery and pickup addresses
  • Payment information
  • Service preferences and special instructions

Usage Information

We automatically collect certain information when you visit our website, including:

  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring website addresses
  • Device information

How We Use Your Information

We use the information we collect to:

  • Provide and manage our laundry services
  • Process your bookings and payments
  • Communicate with you about your service
  • Improve our services and customer experience
  • Send promotional communications (with your consent)
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers who assist in our operations
  • Payment processors for transaction processing
  • Law enforcement when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookies through your browser settings.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: